Privacy Policy - SNM CRM

1. Introduction

At SNM CRM, accessible via snm-crm.com, we are committed to upholding the highest standards of data protection and privacy. We recognize the sensitivity of your personal information and handle all personal data with transparency, care, and integrity. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (EU GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws and regulations. By using snm-crm.com, you agree to this policy and the practices it describes.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all users of the website snm-crm.com and services offered through the domain. SNM CRM is the Data Controller for personal data processed through this site and determines the purposes and means of processing such data. If you have any questions regarding this policy or our data practices, you may contact us at [email protected].

3. Categories of Data Processed

The personal data we process includes the following categories:

a. Usage Data
Information about how users interact with our website, including IP addresses, browser type and version, referring websites, pages visited, time spent on pages, and session data.

b. Account Data
Information provided when you create an account or register, including your full name, email address, telephone number, and mailing address.

c. Profile Data
Preferences, feedback, purchase history, interaction records, and behavioral indicators that inform your user profile.

d. Communication Data
Any data exchanged through support requests, inquiries, or other correspondence, including communication timestamps and transcription records.

e. Technical Data
Device identifiers, operating system types, browser specifications, mobile device IDs, and other system configuration data.

f. Transaction Data
Details relating to purchases, service subscriptions, billing addresses, and delivery logistics.

g. Preference Data
User-provided choices regarding marketing communications, product interest areas, and notification settings.

4. Legal Bases for Processing

We process your personal data based on one or more of the following lawful grounds:

– Consent: Where you have provided clear and unambiguous permission (e.g., for receiving marketing communications).
– Contractual Necessity: Where processing is necessary to fulfill our contract with you (e.g., delivering services or processing transactions).
– Legitimate Interests: To fulfill operational functions such as fraud prevention, website security, and business analytics, provided such interests do not override your fundamental rights and freedoms.
– Legal Obligations: Where necessary to comply with applicable laws and regulatory requirements.

5. Your Rights

Under applicable data protection laws, you may exercise the following rights in relation to your personal data:

– Right of Access: Obtain confirmation of whether we process your data and access those data.
– Right of Rectification: Request correction or completion of inaccurate or incomplete personal data.
– Right to Erasure: Request deletion of your data, subject to exceptions permitted by law.
– Right to Restriction: Request limitation of processing under certain circumstances.
– Right to Data Portability: Receive your data in a structured, commonly used format and transfer it to another controller.
– Right to Object: Object to processing based on legitimate interests or direct marketing.
– Right to Withdraw Consent: Withdraw your consent at any time without affecting previous lawful processing.

To exercise your rights, please contact us at [email protected].

6. Security Measures

We implement appropriate technical and organizational measures to preserve the integrity and confidentiality of your personal data. These safeguards include, but are not limited to:

– Industry-standard encryption for data in transit and at rest.
– Strict access control and authentication procedures.
– Regular security audits and system monitoring.
– Secure backups and disaster recovery systems.
– Mandatory privacy and security awareness training for personnel.

7. International Transfers

Your personal data may occasionally be transferred to, or processed in, jurisdictions outside of your country of residence. Where such international transfers occur, we use Standard Contractual Clauses, data protection adequacy decisions, or equivalent measures to ensure a level of protection equivalent to that established under the GDPR or other applicable frameworks.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting obligations. The following retention periods generally apply:

– Usage Data: 12 months
– Account Data: Retained while account is active, and for up to 7 years thereafter
– Profile Data: As long as account is active or data is relevant to service personalization
– Communication Data: 3 years from last interaction
– Technical Data: 12 months
– Transaction Data: 7 years (in alignment with tax and accounting obligations)
– Preference Data: Until preferences are updated or user withdraws consent

9. Cookie Policy

The website snm-crm.com uses cookies and similar technologies to enhance your experience. Categories of cookies employed include:

– Essential Cookies: Facilitate basic functions such as page navigation and access to secure areas. These cannot be disabled.
– Functional Cookies: Enable personalization by remembering choices you’ve made (e.g., region or language settings).
– Performance Cookies: Collect data for analyzing website performance and user behavior to improve services.
– Analytics Cookies: Help us understand usage patterns through tools such as Google Analytics.

10. Cookie Management and Compliance with GDPR & CCPA

We respect your cookie preferences and provide clear mechanisms to control tracking. Upon your first visit, you can manage your consent through our cookie banner. You may also revoke or modify consent at any time through cookie settings in your browser or by revisiting our site’s cookie management tool.

Under GDPR and CCPA, users have the right to opt out of personal data sale or processing for marketing. We honor Global Privacy Control signals and provide a “Do Not Sell or Share My Personal Information” link where applicable.

11. Children’s Data

The services offered via snm-crm.com are not directed to children under the age of 13, and we do not knowingly collect personal data from users under that age. If we learn that a minor’s information has been collected, we will promptly delete such data. Parents or guardians who believe we may have collected information from a child may contact us at [email protected].

12. Policy Updates and User Notifications

We reserve the right to update or modify this Privacy Policy to reflect changes in legal obligations or our data processing practices. Where changes are material, we will notify users by prominent notice on snm-crm.com and/or direct communication channels. Continued use of the website following such updates constitutes acceptance of the modified policy.

13. Contact

For questions, concerns, or to exercise your rights under this Privacy Policy, please contact us at:

Email: [email protected]
Website: snm-crm.com

We are committed to ensuring your privacy is respected and protected in accordance with applicable laws and regulations.